RPM TVS ("RPM TVS", "we", "us" or "our") respects your privacy. This Privacy Policy explains how information may be collected, used, stored and shared when you visit rpmtvs.in, contact our showrooms, or submit an enquiry, test-drive request or service request through our website.

By using the website or submitting information to us, you acknowledge this policy. If you do not agree with it, please do not submit personal information through the website.

1. Information We May Collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, phone number and email address.
• Enquiry details such as the TVS model you are interested in, preferred showroom/outlet, and whether you are requesting a test drive, service or on-road price.
• Information you voluntarily provide in messages, calls or other communications with our team.
• Technical and usage information such as browser type, device information, pages visited, approximate usage data and interactions with the website, which may be collected through cookies or analytics tools.

Please do not submit sensitive personal information unless it is genuinely required for a specific service and you have been informed why it is needed.

2. How We Use Your Information

We may use information to:

• Respond to enquiries and provide information about TVS vehicles, offers and availability.
• Arrange test drives, service appointments, showroom visits or follow-up communications.
• Route your request to the relevant RPM TVS outlet and coordinate customer support.
• Improve our website, understand visitor activity, protect against misuse and maintain website security.
• Meet legal or regulatory obligations and maintain appropriate business records.
• Send promotional messages where permitted by applicable law and your preferences.

3. Cookies, Analytics and Similar Technologies

Our website may use cookies, tags and similar technologies to support website functionality, measure traffic and understand how visitors use the website. Google Tag Manager is installed on the website and may be used to manage measurement or marketing tags. The tags that are actually enabled may have their own privacy practices.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect some website functions. Where legally required, consent will be requested before using non-essential cookies or similar technologies.

4. Sharing of Information

We do not intend to sell your personal information. We may share relevant information, as necessary, with:

• RPM TVS staff and the outlet responsible for handling your request.
• Website hosting, technology, analytics, communication and customer-support providers who help us operate our website or services.
• TVS or other relevant service partners when needed to respond to your enquiry or provide a requested service.
• Finance or insurance providers only where you request or consent to an introduction or service, or where otherwise lawfully permitted.
• Government authorities, regulators, courts or other parties when disclosure is required by law or necessary to protect legal rights and security.

Third-party providers process information under their own applicable terms and privacy notices. We encourage you to review those notices when interacting with third-party websites or services.

5. Data Security and Retention

We take reasonable steps designed to protect personal information from unauthorised access, loss, misuse or disclosure. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to handle your request, maintain business records, meet legal requirements, resolve disputes and enforce our agreements. Retention periods may vary depending on the type of information and purpose.

6. Your Choices and Rights

You may contact us to ask about the personal information you have provided, request correction of inaccurate details, or ask us to stop sending promotional communications. Requests will be handled subject to identity verification, applicable law and any record-retention obligations.

You may opt out of promotional communications by following the instructions in the message or contacting us directly. Service-related or transactional communications may still be sent when necessary to handle a request.

7. Children's Privacy

This website is intended for a general audience and is not designed to knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the request.

8. External Links

Our website may link to third-party websites, including social media platforms or external services. We are not responsible for the privacy practices, content or security of those websites. Please read their privacy policies before sharing information with them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements. The revised policy will be posted on this page with an updated revision date.

10. Contact Us

If you have questions or requests relating to this Privacy Policy or your personal information, contact RPM TVS:

• Email: rpmtvs2021@gmail.com
• Phone: 8929411111, 9606077903, 9606077910
• Vijayanagar showroom: #1711 New 11 17 Cross, Vijaynagar, Behind Maruthi Mandir, Bangalore 560040.
• Electronic City showroom: #16 Konappana Agrahara, Near Canara Bank, Electronic City, Hosur Main Road, Bangalore 560100.